Job Title: Business Analyst - InSite
Business Unit: EBU
Job Function: Services
Location: Johannesburg, South Africa
Introduction to Gemcom
When mining companies seek to increase mine productivity, they turn to Gemcom for technology and services. The Company is home to world renowned and award winning mining solutions and to industry thought leaders who are pushing the boundaries of what’s possible in mining.
Gemcom has a global reach delivering comprehensive solutions in all major mining centers in more than 90 countries. Every major mining company, including BHP Billiton, Codelco,
De Beers, Newmont and Vale, is a Gemcom client. Through a combination of organic growth and strategic acquisitions, the Company has become the largest global supplier of specialised mining productivity solutions.
The product management team within Gemcom is staffed with mining experts and professional product managers in Australia, Canada and around the world. The team is responsible for reading and interpreting the market needs and for expressing the capabilities and strengths of our software to the market.
We currently have an opening for a Business Analyst for the InSite product. You will bring your knowledge of enterprise software systems or (mineral) processing software systems to evaluate and analyse Gemcom client’s processes and systems and match these with the Insite Product capabilities.
Job Purpose:
To add value to our clients’ high-level software implementation and use through requirement gathering, customization, solution development, problem solving, training, testing, deployment, support.
Critical Tasks:
Solutions Consulting and Training
• Provide expert advice to customers
• Deliver consulting services
• Participate in scoping, solution design and implementation of complete project solution
• Work on multiple projects and helps to ensure delivery of service within scope of each project.
• Manage personal time inputs and expenses according to project budgets
• Ensure that individual effort contributes to achievement of key measures and outcomes
• Design and deliver training courses as required
Technical and Product Support
• Develop, modify and maintain product customizations including reports, data entry screens, integration adapters
• Demonstrate sound product knowledge and understanding of scope of product, its functionality and application to industry
• Provide support to resolve customer / user requirements
• Provide assistance and guidance to junior consultants to ensure delivery of high level customer support
• Provide feedback on product direction, improvements and enhancements
• Participate in quality assessment and testing of pre-release product improvements and enhancements
• Build Gemcom Product expertise to keep up to date with latest technologies
Qualifications:
• University degree in Information Technology, Information Systems or Computer Technology.
• Earth Sciences Studies (Desirable)
• Knowledge and Experience of the following IT technologies:
o Microsoft SQL Server (Preferable 2008), SQL language, Stored Procedure / Function development and maintenance
o SQL Server Reporting Services
• Software Development Experience such as ASP.Net, C, C#, Web application development and support (Desirable)
Experience:
• 4+ years in consulting and customer-facing position
• Project management knowledge and experience
• Implementation of Enterprise systems
• Experience in the Mining or Mineral Processing Industries (Desirable)
Personal attributes:
• Motivated, Dynamic, Articulate, Responsible, Organized, Problem-solver
• Superior written and verbal communications skills
• Enjoys travel
• Able to work within a project budget, timeframe.
Relocation Assistance: Is not offered for this position
To apply for this position, please submit your cover letter and resume attention: Human Resources, hr@gemcomsoftware.com.
We appreciate your interest in this position and will contact those applicants who best suit the requirements of this role.
For more information about Gemcom, please visit us online at: http://www.gemcomsoftware.com/company/
When mining companies seek to increase mine productivity, they turn to Gemcom for technology and services. The Company is home to world-renowned mining solutions like GEMS, Surpac, Minex, Whittle, and InSite, and to industry thought leaders who are pushing the boundaries of what’s possible in mining.
